What a coincident; I was just wondering when will Proton popup on HN to share my experience.
I must say I don't think they even have customer support. I emailed them and opened tickets multitude times with serious questions (looking into moving entire enterprise with 100+ email addresses) but I guess I was neither their type of client nor they simply don't have customer support at all!
This issue turned me off and against them entirely; sorry.
I have had good support from them. Maybe it's because I'm a paying customer?
What they are doing, both from the backend side and the multiple clients side, is a lot. Chances are they are just really busy with the number of employees they have.
I must say I don't think they even have customer support. I emailed them and opened tickets multitude times with serious questions (looking into moving entire enterprise with 100+ email addresses) but I guess I was neither their type of client nor they simply don't have customer support at all!
This issue turned me off and against them entirely; sorry.