I'm questioning the reasoning for the sarcastic remarks. They add nothing but vitriol to the discussion that should at most be a discussion about the laws surrounding the service.

Well, if you feel like it's perfectly fine for founders to promote their gaming and beer hobbies instead of experience with a very serious industry with literal life or death consequences for couriers in some countries, where the company explicitly rejects any legal liability in their terms of service and has no 24/7 support available, by all means: use their service.