In The Olde Days you could schedule a return; when the fedex driver stopped by you could ask them to wait and pop your laptop into the box and hand it back, and have the repaired machine the next day. No more.
I’ve heard that Dell does this for business. Good for them for looking after their gaming customers too!
Apple makes you jump through hoops these days. I am sure it’s because they are bigger and because they are no longer the underdog. But mix this change because “things no longer scale at their size” or “we are so big we don’t care as much”?
